FAQs
-
We sell to mostly hotels and furniture retailers. However, we are happy to work with any business provided that MOQ’s can be satisfied.
-
We hire local staff to oversee the daily operations once an order is placed, which reduces delays and guarantees quality through a piece by piece check. Most third party quality control companies only check 10% of the product, and higher standards are often very expensive. When you source through us, this is all included in the price you see online.
-
Delivery time can vary depending upon order requirements and size, but generally 60 days is an average time frame from order placement to delivery of goods
-
All our products are checked by local staff that we hire piece by piece immediately before boarding the freight forwarder. Therefore, we almost never have to deal with incorrect orders as far as size, design or color. Of course, damage is also checked for prior to boarding and all products are packaged in a way to prevent damage at sea. However, in the rare case that products are damaged at sea, insurance typically pays for the cost. If the issue is indeed the factory’s fault, either we or the factory will reimburse you for damaged goods immediately upon proof.
-
Generally a wire transfer is issued to an escrow company upon order placement. We normally require a 50% deposit on order placement and the rest upon completion of the final inspection check prior to boarding.
-
We work with fulfillment centers to store and ship our products, and we may have some products in stock that will suit your needs, so you dont’ have to wait for manufacturing and overseas shipping. Please contact us to see what we currently have in stock.
-
We source from the best furniture manufacturers in several different countries, including Vietnam, China, Indonesia, and Turkey. In the near future we will be expanding our operations to also find manufacturers in Italy and other parts of Western Europe.